FREE SHIPPING on orders over $50 !

amerbaby.com Customer Service


Shipping & Delivery

We offer free Ground shipping on all orders over $50. amerbaby only ships to locations within the 48 contiguous states. We do not ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.

  • All of our orders are shipped via UPS Ground if no special request.
  • We do offer UPS 2nd Day Air as well as UPS Next Day Air service for an additional charge. If you are interested in this service, please contact us to get an estimate.
  • Orders are usually shipped in approximately 2 business days of order receipt.
  • UPS ground service can take an additional 5 business days to arrive at locations on the eest coast.
  • Orders containing more than one item may ship in multiple packages and may ship on different days.
  • Once your order is shipped you will receive an email with your tracking information.
  • Items that are orderable should be in stock at the time of your purchase. However if they are not available once your order has been processed you will be contacted by a customer service representative.

Privacy & Security

All information gathered by amerbaby.com through your order is kept strictly confidential and will not be distributed to any company or individual. The information will be used only to make sure that your order gets delivered to you in as quickly as possible. If you need to change anything about your order: address we'll be shipping it to, phone number, etc. please feel free to e-mail us at suppot@amerbaby.com. Any general questions will be answered as fast as possible!

Returns & Replacements

  • Merchandise must be returned within 30 days of receipt of goods for a full refund of the purchase price.
  • All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page.
  • Some products are considered special order items and unfortunately are not returnable. If this is the case it will be clearly noted on the product page.
  • Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products.
  • Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.
  • All refunds & exchanges are subject to the final approval of our quality control division.
  • amerbaby.com does not assume return shipping costs. Customers will be responsible for all return shipping costs.
  • Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received.
  • Please send your prepaid label requests to support@amerbaby.com, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs.
  • Customers may ship back returns with their own shipping methods however for your protection, we recommend using United Parcel Service (UPS) or insured parcel post for return shipments. Additionally we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records.
  • If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $4.95 charge for orders under $100.
Please Note: We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments.